Vol.: 01 Issue: 01 : Factors Affecting Employee Satisfaction: An Empirical Study of Education Service Providing Non-Government Organizations in Bangladesh

Khadiza Rahman:

Senior Lecturer, Department of Business Administration, Stamford University Bangladesh. Email: [email protected]

Ayesha Saimoon:

Assistant Professor, Department of Business Administration, Bangladesh Islami University. Email: [email protected]

Keywords

Employee Satisfaction, NGO Sector, Job Dissatisfaction, Job Security, Income Security, Compensation and Benefits

JEL Classification:

O15, J24

Abstract

This is an exploratory research based on primary data collected from 100 samples selected conveniently and experience survey. The study attempts to find out the influence of the important factors from the satisfaction of NGO employees through factor analysis. Employee’s job satisfaction is essential to face the dynamic and ever-increasing challenges of maintaining productivity of the organization by keeping their workforce constantly engaged and motivated. Study has chosen education service provider NGO’s employees from a range of middle to top executive level especially at Dhaka Metropolitan areas. Findings reveal that the job satisfaction of NGO employees in Bangladesh is decreasing at present time due to unfavorable working conditions, poor salary, excessive work pressure, harassment during field work, lack of job security and absence of increment and pension benefits. Finally, the study recommends that to reduce the job dissatisfaction in NGO sector especially in education service providing sector, the authority of NGOs and regulatory authority of Bangladesh government should take proper initiative.